Community Operations Analyst
We're seeking a highly skilled Community Operations Analyst to join our team at Covalen. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our community platform.
About the Role:
This is an exciting opportunity for a motivated and detail-oriented individual to work with our clients and their communities to resolve inquiries, enforce terms of use, and improve the overall user experience on our site.
Main Responsibilities:
* Assist clients' communities and help resolve inquiries empathetically, accurately, and on time
* Become and remain knowledgeable about clients' products and community standards
* Make well-balanced decisions and be an effective advocate for our community
* Utilize market-specific knowledge, signals, and insights to spot scalable solutions to improve support for our users
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
About You:
We're looking for someone with:
* Strong personal resilience and adaptability in a fast-paced environment
* Excellent communication and problem-solving skills
* Able to make decisions and consistently hit KPIs on time
* Fluency in the market language and English
* Cultural understanding of the market
Benefits:
* Meals provided onsite during shift hours
* Health care
* Extensive training and development opportunities
* Free access to group scheme website and wellness program
* Tax saver scheme and bike-to-work scheme
What We Offer:
We champion diversity and equality, fostering an inclusive environment that values diverse backgrounds, skills, and experiences. Our commitment to equality transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.