Housing & Tenancy Support Coordinator
Reports to: Head of Client Services, Galway Simon Community.
Main duties and responsibilities:
* Oversee the housing allocations process, ensuring timely advertising of vacancies with key stakeholders, conducting interviews, keeping voids to a minimum.
* Facilitate new tenant property viewings in conjunction with services/key-worker; allocate and let properties and assess transfers.
* Manage the Property and Tenant Management System and ensure all tenant and property data is accurately recorded and maintained on the system.
* Assess all maintenance/repairs aspects of empty properties, in conjunction with the Maintenance Repairs Co-ordinator, in order to quickly re-let them.
* Ensure rents are set as per Galway Simon Communities Rent Management Policy and deliver rent collection and management protocols in line with this policy.
* Respond promptly and effectively to any incidents of Anti-Social Behaviour; neighbourhood nuisance complaints; breach of tenancies, including preparation of disputes to the Residential Tenancies Board.
* Attend residents meetings, and other meetings such as management company meetings and AGMs, as required.
* Work as part of a multi-disciplinary team and liaise closely with other team members, supporting Galway Simon clients.
* Liaise with the Maintenance Repairs Co-ordinator ensuring all maintenance/repairs are carried out in a timely manner to provide a safe and comfortable environment for clients and staff.
* Produce a monthly report on all housing management issues and key performance statistics for the area.
* Provide administrative support in compiling reports for internal or external use on organisational compliance with Housing & Homeless Standards or on research or evaluations conducted as part of the quality programme.
* Researching changes to standards, legislation or practice that may require changes to Housing Policies in Galway Simon Community Work within the framework of Galway Simon's Strategic Plan.
* Be familiar with and comply with all relevant Galway Simon Policies and Procedures.
* Maintain accurate records and up-to-date files on each property.
The ideal candidate will have at least 2 years experience in a housing management environment in the social housing sector/social care sector.
The person should have excellent attention to detail and ability to ensure data accuracy and maintain up-to-date records.
Possess good verbal and written communication skills, have the ability to compose letters, memos and reports.
Ability to work collaboratively with internal and external stakeholders.
Ability to be self-motivated and work on own initiative and also be part of a team Ability to handle sensitive and confidential information Ability to deal with problems/enquires in a diplomatic and sensitive manner