Operations Support Service Technician
The Operations Support Service Technician works within the Transport Technology directorate responding to the Transport management system (TMS) team and Integrated Ticketing System (ITS) team.
The primary function of the Operations Support Service Technician is to act as a point of contact for technical issues and respond to potential faults raised through our Helpdesk by users of our systems or through fault detection systems. In this respect, they shall:
The Operations Support Service Technician will also be responsible for supporting the hardware installation and configuration of end-to-end infrastructure equipment including, but not limited to, on-bus AVL and Ticket equipment and Display systems.
They will update network equipment to the latest firmware releases by arranging and performing scheduled upgrades, as well as Windows OS and Server troubleshooting and support in the business environment.
The Operations Support Service Technician will also be required to manage goods in and out and stock management using asset management databases and other systems. This includes sending parts to vendors for repair and booking returned items back into stock after returning from repair.
The role will be based from the NTA’s offices, but is a ‘hands-on’ support role that requires frequent off-site visits to Service Providers and end-users' premises. This will involve travel in and around Ireland, mainly focused but not limited to, the greater Dublin metropolitan area.
Full training in supporting the equipment will be provided, but experience in the maintenance of on-bus ticketing and vehicle location systems is highly desirable.
Desired Qualification and Training:
1. More than three years experience within similar technical service environments;
2. Hold a National Craft Certificate in any of the following: Electrical, Mechanical, Aeronautical, and/or Automotive;
3. Ability to understand and troubleshoot issues within complex technical environments;
4. Demonstrable ability to fault-find and troubleshoot technical issues (e.g., electrical systems, work with technical manuals, specifications, drawings/diagrams);
5. Systems analysis and design experience, customer-facing experience is a benefit;
6. Excellent English written and verbal communication skills;
7. Proficiency using Microsoft Office.
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