Job Title: Apprentice Service Advisor
A fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group, Joe Duffy Group.
About the Role:
* To be the focal point of contact for Audi customers requiring servicing or repair to their vehicles.
* Manage the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
Key Responsibilities:
1. Qualify service needs and diagnose vehicle running problems where appropriate.
2. Establish understanding and an agreement with the customer of the work to be carried out.
3. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
4. Manage the handover and administration of Customer Service Vehicles.
5. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Requirements:
* Impeccable appearance and well presented to work in a corporate environment.
* Good oral & written communication skills
* Excellent organisational skills
* Able to record accurately all relevant details
Training and Development:
This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs, and can take six months to complete.
During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales.