DescriptionSpecialising but not limited to Microsoft technologies, the purpose of this role is to support various technologies involving the Microsoft suite of products. There will also be a requirement to support 3rd party products that support connectivity.Responsibilities
Provide Level-2 and Level-3 support as and where required.
Support team members on lifecycle projects/upgrades. Take ownership of assigned projects
Produce high-quality documentation to support workarounds and/or resolutions to assist in knowledge transfer and efficiencies
Responsible for management of IT systems monitoring and identify the appropriate resolution in the event of an incident
Assist internal IT teams in relation to incidents, service requests and/or projects to ensure the successful completion of said items
Complete daily, weekly and/or quarterly System Administration tasks as and when necessary to ensure that the environment remains in a healthy state
Adhere to published team and department procedures and processes
Reduce Service Desk forwarded incidents to ensure no escalated tickets breach service level agreements.
QualificationsExperience
Ideally over 2 years’ experience in Microsoft technologies working in a large enterprise environment
Skills
Desirable Microsoft/Cisco certified
Good knowledge of M365/Azure-Enterprise Applications
Excellent Windows Server /2016/2019/2022 implementation & administration skills
Expert knowledge of Active Directory and Group Policy
Excellent knowledge of network protocols and concepts
Excellent knowledge of managed antivirus environments
Excellent knowledge of backup solutions and principles, Netbackup experience a bonus
Excellent Windows client OS skills – Windows 10 & Windows 11.
Virtual platform and technology experience is desirable
Proven analytical and problem resolution skills and methodologies
Ability to work on own initiative and work well within a team
Good team member with good communication skills at all levels of seniority
Good organisational, administrative & documentation skills
Proven experience is working under strict process control methodologies, e.g. ITIL
The ability to develop relationships with staff and clients
Committed to daa values
Formal Education Qualifications
A third level qualification in IT or suitale experience
daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.