About Northern Trust
Northern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Role
Reporting into a Dealing Manager, you will lead a dedicated Dealing Team in the Transfer Agency Department.
This role provides high-touch client service to a range of Northern Trust's Transfer Agency clients.
The Department provides fund administration services to numerous Fund Management companies.
It covers the full range of shareholder servicing functions including Dealing, Registration, Finance and the Investor Services Centre.
Main Responsibilities
* Escalation point within the team for unresolved issues and queries.
* Oversight of processing quality and timeliness in all Transfer Agency Dealing locations.
* Participate in weekly oversight calls with the back office location and ensure any challenges are documented and addressed.
* Monitor dashboards and deliverable management sheets to ensure all reporting is issued within agreed timeframes.
* Ensure Key Performance Indicators are achieved in order to keep losses to a minimum.
* Attend operational and inter departmental calls and meetings.
* Represent the team at client-facing meetings.
* Conduct regular performance management reviews and provide constructive feedback to support and enable career development.
* Ensure team meetings are being held on a regular basis.
* Assist the Manager in establishing goals and objectives for the team and individual partners.
* Coordinate training and coaching for all team members.
* Ensure cross-training is active within the team.
* Ensure all team members complete all mandatory training in advance of deadlines.
* Participate in the recruitment process for new team members and ensure the onboarding process for new partners is supportive/detailed/robust/documented.
* Comply with Regulations and internal Northern Trust policies.
Requirements
* Prior experience in Fund Administration.
* People management/supervisory experience.
* Previous client-facing experience.
* Proven planning and organisation skills.
* In-depth analytical and problem-solving skills.
We offer a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.