Community Operations Analyst
We are seeking a skilled Community Operations Analyst to join our team. As a Community Operations Analyst, you will be responsible for assisting our client's community and resolving inquiries in a timely and empathetic manner.
Main Responsibilities:
* Assist our client's community and help resolve inquiries accurately and on time
* Become knowledgeable about the client's products and community standards
* Make well-balanced decisions and advocate effectively for the community
* Utilize strong interpersonal skills, verbal and written communication skills, and empathy to respond to user inquiries
Duties and Responsibilities:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* High adaptability and positive approach to challenges
* Ability to make decisions and solve problems
* Effective time management and prioritization skills
* Ability to work as part of a team and consistently hit KPIs on time
Essential Competencies:
* Proficient in Hungarian and English
* Cultural understanding of the market
* Experience in working in an office environment is preferable
Benefits and Perks:
* Health Insurance
* 25 days Annual Leaves
* Free meals/snacks onsite
* Extensive Training & Development
* Access to Covalen's Wellness Programs