Job Title: Technical Service ManagerLocation: Wicklow, IrelandIndustry: Medical DevicesCompany Overview:Our client is a leading medical company that supplies advanced medical devices, committed to enhancing patient care and providing exceptional customer service. As the company continues to grow, they are looking for a Service Manager to join their team in Wicklow. They are open to experienced Service Engineers who are looking to step into a management role or a current service manager looking for a new challenge.Position Overview:As a Service Manager, you will be responsible for overseeing the service and maintenance operations for the company’s medical devices and equipment. You will lead a team of engineers, ensuring timely and efficient repairs, installations, and customer support. This is an excellent opportunity for a Service Engineer who is ready to transition into a managerial position and take on greater responsibility in a fast-paced and rewarding environment.Key Responsibilities:Manage and oversee the day-to-day operations of the service department.Lead, coach, and support a team of service engineers, ensuring high standards of performance.Develop and implement service strategies to ensure customer satisfaction and effective operations.Coordinate installation, maintenance, and repair activities for medical devices and equipment.Ensure compliance with company policies, health & safety regulations, and industry standards.Build and maintain relationships with key stakeholders, including clients, suppliers, and healthcare professionals.Monitor and report on service department performance, including KPIs and customer feedback.Troubleshoot complex technical issues and provide guidance to the team.Drive continuous improvement initiatives in service delivery and operational efficiency.Provide technical training and support to service engineers.Develop and manage service contracts and schedules for medical equipment.Requirements:Proven experience as a Service Engineer within the medical device or healthcare industry.Strong technical knowledge of medical devices and equipment.Previous experience in a leadership or supervisory role is a plus but not essential.Excellent communication, organizational, and problem-solving skills.Strong customer focus with the ability to build and maintain relationships.Ability to manage multiple tasks and prioritize effectively.Full clean driving license and willingness to travel as required.Relevant qualification in engineering or a related field (e.g., Mechanical, Electrical, Biomedical Engineering).Knowledge of health and safety regulations in the medical industry is desirable.Whats on Offer:Competitive salary and benefits package.Career development opportunities and potential for growth within the company.Supportive work environment with ongoing training and mentorship.A chance to work with innovative medical technology in a leading company.
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