Client Support Representative - Co. Mayo
About the Role:Perform Recruitment is seeking a Client Support Representative on behalf of our client in Co. Mayo. This full-time position is ideal for an experienced professional who thrives in customer-focused roles. You will be responsible for delivering top-tier service across multiple communication channels, including email, phone, live chat, and social media. Strong communication skills and previous experience in a similar role are essential.
As part of this role, you will play a key role in refining internal processes and driving customer-focused improvements within the department.
This is a full-time, 40-hour contract role, primarily Monday-Friday, with occasional weekend and evening shifts as required. The position is based on-site in Co. Mayo.
Key Responsibilities:
Take ownership of customer interactions, continuously improving service standards for an enhanced shopping experience.Efficiently manage and utilize the company's customer support systems, ensuring timely and professional resolution of inquiries.Handle customer queries and complaints effectively, working closely with internal teams to resolve any issues.Oversee and maintain smooth operations of the Returns department.Build strong collaborative relationships with retail stores and external partners.Support other online operations as business needs arise.Perform general administrative duties as required.
What You'll Need:
Minimum of 2 years of experience in a customer service role within a fast-paced environment.Strong understanding of GDPR and consumer rights legislation.A professional, approachable, and composed demeanour.Excellent communication and organizational skills.Proficiency in computer systemsStrong written and verbal English skills.Ability to work independently and as part of a team.
What's on Offer:
Competitive Salary: A compensation package that reflects your skills and experience.Work-Life Balance: Flexible working arrangements to support your personal and professional commitments.Career Growth: Opportunities for progression, mentorship, and professional development, including paid apprenticeships leading to Level 6 certification.Comprehensive Benefits: A complete benefits package, including health and wellbeing support.Staff Discounts & Perks: Enjoy exclusive employee discounts, a referral scheme, and additional perks.Health & Wellness Initiatives: Participation in programs such as the bike-to-work scheme, Employee Assistance Program, and wellness resources.
Join a team where your expertise is valued, and your career growth is supported. This is an exciting opportunity to be part of a thriving company that is passionate about delivering excellence in customer service.
Apply today and take the next step in your career.