Main Responsibilities
As a UX/UI Designer at HelpGrid, you will be responsible for designing and optimizing the user experience of our tools and platforms. Your work will directly impact the efficiency and performance of our sales agents, and ultimately the success of our clients' campaigns.
* Conduct user research to understand the needs, behaviors, and challenges of our sales agents and end-users.
* Create personas, user journeys, wireframes, and interactive prototypes for internal tools and customer-facing platforms.
* Work closely with stakeholders to ensure that designs align with business objectives and improve sales processes.
* Perform usability testing and gather feedback to continuously refine and optimize designs.
User Interface Design:
You will design visually appealing and intuitive interfaces for sales dashboards, CRM systems, and other tools used by call center agents.
* Ensure interfaces are easy to navigate and help agents efficiently process sales, manage customer data, and monitor performance.
* Focus on creating mobile-responsive designs where applicable to support agents working on mobile devices.
* Maintain consistency in design across all internal systems and interfaces.
Collaboration with Development and Operations Teams:
You will work closely with the development team to ensure designs are accurately implemented and provide continuous support throughout the development lifecycle.
* Collaborate with operations and sales managers to understand business needs and translate them into practical, effective design solutions.
* Participate in sprint planning and review meetings to stay aligned with the development cycle.
Optimization of Sales Tools:
You will continuously improve the user experience of call center systems, striving to reduce friction in sales workflows and maximize efficiency.
* Analyze key performance metrics to identify areas of improvement in the sales experience and implement solutions.
Brand Consistency and Visual Design:
You will ensure that the visual design and branding across all digital interfaces are consistent and align with the company's overall brand identity.
* Design interactive elements, icons, and layouts that engage users while maintaining clarity and usability.
Sales-Focused Design:
You will keep a sharp focus on the sales process, ensuring that designs help sales agents drive customer conversions and improve customer interactions.
* Work on optimizing CRM interfaces, sales scripts, reporting tools, and communication platforms for ease of use and performance.
Required Qualifications:
To be successful in this role, you should have:
* Bachelor's degree in Graphic Design, Interaction Design, or a related field (or equivalent experience).
* Proven experience as a UX/UI Designer with a portfolio showcasing relevant projects (preferably for sales-driven tools or call centers).
* Strong understanding of user-centered design principles, usability testing, and web design best practices.
* Proficiency in design and prototyping tools such as Adobe XD, Figma, Sketch, InVision, or similar.
* Experience designing for web and mobile platforms, with an emphasis on responsive design.
* Strong understanding of user behavior within sales environments and how to design tools to improve agent efficiency and sales outcomes.
* Ability to collaborate across multiple teams and communicate design concepts effectively.
* Detail-oriented with a strong problem-solving mindset and the ability to prioritize and meet deadlines.
Preferred Qualifications:
The following qualifications are highly desirable:
* Familiarity with Agile development processes.
* Experience with designing dashboards, reporting systems, or tools for customer-facing teams.
* Knowledge of sales processes and how design can impact conversion rates and sales efficiency.
Why You'll Love It Here:
We offer a dynamic and supportive work environment where you can grow and develop your skills.
* Full-time: Working hours according to the US EST time zone.
* Work from home—Work from where you are happiest
* Weekends off
* Become part of a vibrant, supportive team that feels like family.
* Work with a passionate team committed to improving customer engagement and sales results.
* Competitive pay to reward your hard work