Job Description:
Job Title: Internal Sales and Support
Location: Dundalk, Ireland Employment Type: Full-TimeSalary: 28,400 - 35,000 DOE
About the Role:A leading company in (Industry/Field) is seeking a dynamic and motivated Internal Sales and Support professional to join its growing team. The successful candidate will demonstrate a strong passion for sales, exceptional customer service skills, and a proactive approach to identifying and securing new business opportunities. This role offers an exciting chance to contribute to business growth while benefiting from ample opportunities for professional development.
Key Responsibilities:
Product Knowledge: Develops a comprehensive understanding of the companys product range, continuously enhancing product knowledge to effectively communicate benefits to customers.Business Development: Proactively identifies and generates new business opportunities through phone outreach, internet research, and other media channels.Cold Calling: Engages with prospective customers to drive new sales and build enduring professional relationships.Account Management: Manages and nurtures existing accounts, ensuring high levels of customer satisfaction and identifying opportunities for upselling.Customer Service: Handles incoming calls, responds to customer inquiries, and consistently delivers exceptional service.Order Processing: Processes orders accurately, gathers essential customer information, and maintains detailed records.Performance Management: Works efficiently under pressure, consistently achieving key performance indicators (KPIs) and sales targets.Product Advice: Provides customers with relevant product information, technical guidance, and support with product selection, availability, and delivery options.Dispatch Management: Oversees the dispatch process, including order printing, picking, packaging, and coordinating couriers for timely delivery.Sales Administration: Generates sales orders using Sage 200 and ensures customers receive order confirmations via email.Upselling Initiatives: Identifies opportunities to recommend additional products and related equipment tailored to customer needs.Inventory Coordination: Monitors stock levels, informs the Order Purchasing Manager of stock requirements, and facilitates smooth order fulfillment.Lead Management: Coordinates the follow-up on existing leads, generates new leads, and provides sales support to field representatives.After-Sales Support: Manages customer complaints, investigates issues, and ensures resolutions meet customer satisfaction standards.General Duties: Completes any additional reasonable tasks within their competencies as required by the business.
Candidate Requirements:
Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook).Experience with Sage 200 or similar systems is highly advantageous.Exhibits strong communication and interpersonal skills.Proven ability to work effectively under pressure and consistently meet sales targets.Exceptional organizational and multitasking abilities.Ability to build and maintain strong professional relationships with customers.
Company Offers:
Competitive salary and performance-based commission structure.Clear opportunities for career progression within a dynamic industry.Comprehensive training and ongoing support.A collaborative and supportive team environment.
Required Skills:
Indicators
Copies
New Business Opportunities
Excel
Enquiries
Key Performance Indicators
Stocks
Checks
Purchasing
Availability
Microsoft Word
Pressure
Customer Service
Business
Sales