Financial Services Service Delivery Manager
This is a permanent role with a civil service salary scale, attractive benefits, and annual leave package. The position requires working on-site, 5-days per week in Galway City Centre.
Responsibilities:
Planning & Development of Services
* Implement business strategy and annual action plans, developing and delivering local business plans.
* Support the Regional Manager in strategic aims, planning, and change management.
* Collect, analyze, and report data, ensuring accountability for service delivery.
* Evaluate services based on community needs, fostering strong local partnerships.
* Promote the service through media, presentations, and community engagement.
* Plan, implement, and deliver money management education programs as required.
Personnel Management
* Recruit, manage, and supervise staff, ensuring balanced workloads.
* Oversee staff performance, training, and development in line with policies.
* Foster team cohesion and communication through meetings and collaboration.
* Manage Health & Safety and Facilities at the local level.
* Maintain personnel and company records per policy and legal requirements.
Quality Management
* Implement and uphold best practice standards for Money Advice & Budgeting.
* Support staff in delivering high-quality advice through training and mentoring.
* Conduct client case reviews, provide feedback, and ensure compliance.
* Ensure clients receive comprehensive advice on all available options.
* Monitor client feedback and report findings to the Regional Manager.
* Maintain data security and compliance with legislative requirements.
* Carry a client caseload if service demands require.
Additional Responsibilities
* Attend seminars and meetings as directed.
* Undertake additional duties relevant to the role.
* Provide short-term cover for the Regional Manager or other managers as needed.
* Adaptability and flexibility required due to the evolving nature of the role.
Requirements
* Level 8 (minimum) - Money Advice, Finance, Human Resources, Quality Management or Community Development.
* 3 years management experience in either Money Advice, Debt Management, Personnel Management, Finance or Quality Management.
* NFQ minimum level 7 in one of the above disciplines and 5 years work experience in one or more of the above areas.
Essential Knowledge and Skills
* Demonstrated expertise and experience in money advice, budgeting, and debt management particularly in the area of consumer debt.
* Demonstrated team leadership and experience of personnel management.
* Excellent ICT skills and experience of software systems including Case Management and HR packages.
* Experience of working with a diversity of individuals and groups particularly people experiencing difficulty coping with their situation.
* Capacity to develop and implement organisational plans and policy and provide written management reports on activities.
* Desired: Experience of personal insolvency, financial services, voluntary and statutory debt resolutions.
* Desired: Experience in change management.
* Desired: Experience in social policy and advocating for change.
* Desired: Experience of public funding and community and voluntary sector.