We have a Seasonal, Part Time Day Porter position available in the Gleneagle Hotel, on the fixed term contract from October to December.
This role will suit someone in full time education, as will involve weekends mainly, 16 hours per week.
The ideal candidates will be able to provide a high level of customer service and also have the ability to deal with any guests' queries. We are passionate about our customers & welcome those who share our enthusiasm to join us.
Responsibilities will include:
To provide a polite and efficient porter service to all guests and customers of the hotel, with the objective of achieving maximum customer satisfaction.
* To assist guests with information on events, local areas, local attractions, directions, suggestions etc.
* To assist other departments when required;
* To meet and greet guests at the front of the hotel in a professional manner;
* To offer assistance with luggage, show directions, while in the room explain how appliances operate;
* To serve any guests in the lobby area as requested
* Setting up and breaking down meeting rooms
* Providing information on the hotel and local area to guests
Requirements
* Previous experience in customer service, hospitality or tourism is advantageous
* To have a positive attitude and brilliant interpersonal skills
* To have a passion for guest care
* To be able to work on own initiative
Our offer to you:
Online training prior to starting
HR support throughout onboarding process
Employee referral bonus
Complimentary bus to and from town centre
Free onsite car parking
Free meals, tea & coffee on duty
Uniform provided
Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop
Equal opportunity for training and career development with the Gleneagle Group
Paid internal and external training days
Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt
Discounted leisure club membership for family members
Special rates for family and friends in our hotels and self-catering properties
Discounted dining rates for family for special occasions
Feel Good Friday weekly rewards for excellence
Employee of the Month
Staff discount on gifts in our hotel shop
Discounted tickets for specific INEC or hotel entertainment events
Access to trained mental health first aiders
Employee social events calendar
Employee wellbeing events
Access to the Quiet Room