Job Title: Customer Service Advisor
We are seeking a skilled and experienced Customer Service Advisor to join our team at {company}. As a key member of our customer support team, you will play a crucial role in delivering exceptional service to our customers.
About the Role
As a Customer Service Advisor, you will be responsible for managing inbound and outbound phone calls, resolving customer queries and issues, and driving sales to achieve targets. You will also be required to maintain accurate records of customer interactions and provide ongoing support to ensure customer satisfaction.
Key Responsibilities:
* Manage inbound and outbound phone calls in an efficient and timely manner
* Resolve customer queries and issues promptly and professionally
* Maintain accurate records of customer interactions
* Drive sales to achieve targets and identify new business opportunities
* Provide ongoing support to customers to ensure satisfaction and loyalty
Requirements:
* Minimum 9 months experience in a customer-facing role
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Eligibility to work in the Republic of Ireland and ability to pass background checks
Benefits:
* Opportunities for career development and growth
* Extensive training and access to wellness programs
* Employee engagement initiatives and committees
* Access to employee assistance programs and benefits