Software Development Engineer II, Capacity Planning Tech
We are part of the Worldwide Customer Service Capacity Planning (WWCP) organization that enables end-to-end customer service workforce planning across Amazon.
Our ultimate objective is to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale.
About WWCP
* Planning customer support staffing
* PRESERVING CUSTOMER EXPERIENCE WHEN THEY CONTACT CUSTOMER SERVICE
* ENSURING BEST COSTS FOR PROVIDING CUSTOMER SUPPORT
WWCP crafts a comprehensive workforce management plan by strategically analyzing historical data and anticipating potential business events to accurately predict the number of required associates for the specified period.
Requirements
* 3+ years of non-internship professional software development experience
* Experience programming with at least one software programming language
* Bachelor's degree in computer science or equivalent
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