Reporting to the CEO, this role will lead all operational functions for a B2B insurance intermediary with national reach across Ireland and the UK.
Key Responsibilities
* Take full ownership of insurance operations including policy fulfilment, premium collection, claims handling, and resolution of customer queries and complaints.
* Collaborate with the finance team on client accounting and reconciliations.
* Ensure compliance with delegated authority agreements and maintain strong insurer relationships.
* Set and oversee controls to ensure decision accuracy and productivity targets are met.
* Manage third-party vendors and support key insurance partners in delivering service excellence.
* Maintain operational agility and mitigate supplier risks.
* Ensure platforms and systems meet security, regulatory, and contractual standards.
* Uphold a strong control environment aligned to regulatory requirements in both Ireland and the UK.
Skills & Experience
* 5+ years in a broking environment
* Proven operational leadership experience
* Comfortable engaging with senior stakeholders
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance, Accounting/Auditing, and General Business
Industries
Insurance, Insurance Agencies and Brokerages, and Insurance Carriers
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