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* Advert Title: Assistant Soft Services Manager - Dublin, Ireland
* Advert Text:
Assistant Soft Services Manager
You'll be at the heart of our operations, overseeing a range of essential services like janitorial, pest control, waste management, and landscaping. Attention to detail is key in this role, as you’ll work with a dedicated team of office assistants to ensure our services meet our clients' high standards.
You’ll be based in a brand-new, state-of-the-art campus and report directly to the Associate Manager for Office Services. Your role will include:
What You'll Do:
* Follow financial processes for purchase orders, invoices, and variations.
* Collaborate with suppliers and contractors to deliver services on time and to the highest standards.
* Conduct audits on janitorial services to maintain quality.
* Update payroll and monitor budgets.
* Provide outstanding customer service and monitor our service level agreements (SLAs).
* Deliver reports promptly and ensure they meet quality specifications.
* Lead a team of office assistants, implementing training plans and performance appraisals.
* Ensure compliance with health and safety regulations.
* Get involved in business development activities for specific projects.
* Promote continuous improvement and innovative, sustainable practices.
* Be flexible and responsive to any additional requests from your line manager.
What We're Looking For:
To thrive in this role, you’ll need the following essential skills and experience:
* A degree or HNC in business management, administration, or a similar field.
* At least 5 years of experience in a customer service-driven environment, preferably as a team leader or manager.
* Experience in the cleaning service is essential!
Ideal Skills:
In addition to the essentials, the ideal candidate will possess:
* The ability to delegate tasks and handle authority.
* Strong financial acumen and budgetary control.
* Excellent communication skills.
* Self-motivation and the ability to work independently.
* A keen attention to detail.
* Organizational skills and a positive, enthusiastic attitude.
* IT literacy, particularly with Google applications.
Working Pattern:
Monday to Friday, 8 am to 5 pm. Some degree of flexibility is needed, and outside working hours are required if contractors are involved, which happens from time to time.
Location: Dublin 1
Ref: 13703
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