Front Desk Receptionist
We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Moxy Dublin City.
Key Responsibilities:
* Process guest check-ins by confirming reservations and assigning rooms, keys, and amenities.
* Manage all payment types, including room charges, cash, debit, or credit cards, ensuring accuracy and efficiency.
* Coordinate with Housekeeping to track room readiness for check-in and ensure seamless guest experiences.
* Provide exceptional customer service, responding to guest calls, messages, requests, questions, and concerns in a timely and professional manner.
* Communicate parking procedures, hotel facilities, and local attractions to guests and visitors.
* Run daily reports on arrivals, departures, and special requests, maintaining high levels of accuracy and attention to detail.
* Complete designated cashier and closing reports, balancing receipts according to Accounting specifications.
* Greet and welcome guests according to company standards, showcasing a professional and friendly demeanor.
Requirements:
* Minimum 1 year of relevant experience in a similar role, preferably in a hospitality setting.
* Strong communication skills, with fluency in English and the ability to interact with guests from diverse backgrounds.
* Knowledge of Opera is an advantage, but not required.
* Excellent customer service skills, with a focus on delivering memorable experiences.
* Professional telephone manner, with the ability to handle multiple calls and situations simultaneously.
* Ability to work in a fast-paced environment, remaining calm and composed under pressure.
* Fluent level of written and spoken English, with excellent typing skills.
Benefits:
* Complimentary meals while on duty, promoting a healthy work-life balance.
* Employee Assistance Program for employees, friends, and family, providing support during challenging times.
* Death in Service benefit, demonstrating the company's commitment to employee well-being.
* Employee Discounts – enjoy discounts on accommodation and food at MHL Hotels, perfect for exploring new destinations.
* Career Development – opportunities for growth and promotion within the company, fostering a culture of continuous learning.
* Training – comprehensive training programs for new employees, including Hotel Induction and policy familiarization.
* Tax Saver commuter tickets and Bike to Work Scheme – convenient travel options and cost savings for employees.
* Recognition awards for employees and managers, celebrating achievements and milestones.
* Partnership with international brands: Hilton, InterContinental, Marriott hotels, offering exciting opportunities for collaboration and growth.
About Moxy Dublin City:
Moxy Dublin City is part of the MHL Hotel Collection, a renowned portfolio of high-profile hotels throughout Ireland.
We prioritize our people, providing a comprehensive onboarding process, upskilling, and professional development opportunities.
Join our dynamic team and become part of a vibrant community that values innovation, teamwork, and customer satisfaction.