Team Leader Job Description at Choice Stores
We are seeking a motivated and experienced Team Leader to join our team at Choice Stores. As a Team Leader, you will be responsible for leading by example, managing your team, and focusing on ensuring the store runs smoothly while making sure everyone understands their role in making the store amazing.
You will have the ability to get the best out of people, oversee stock replenishment and all shop floor activity, and have a real passion for retail. Keenly focused on health & safety and compliance, what will set you apart is your attitude and mindset. We expect you to take pride in your work, ensuring the shop floor looks amazing and that all stock is merchandised correctly.
Your desire to coach your team and engage with your customers will shape a meaningful career for yourself. With excellent leadership qualities, you'll engage your team to improve every day, ensuring their development is nurtured as they are our next leaders.
Key Responsibilities:
1. Delivering a fantastic customer service experience to every customer
2. Maximising sales in your store
3. Motivating and supporting the team to ensure consistently high standards are maintained
4. Deputising for the store manager in their absence
5. Supporting & assisting the management team in the day-to-day running of the store
6. Taking pride in making sure the store is always looking amazing and well merchandised
7. Processing deliveries, replenishing stock quickly, and keeping the store immaculately clean
8. Ensuring compliance with all legislation applicable to our industry
9. Maintaining accurate store stock levels and stock holding through stock management systems
10. Driving sales opportunities within each department as required
11. Carrying out seasonal and promotional changes as directed
12. Demonstrating excellent product knowledge in line with training and self-learning
13. Willingness to be flexible and take on additional tasks and assist in the execution of new projects
14. Maintaining a professional positive 'can do' attitude at all times
15. Following and implementing all company policies and procedures to help drive the business
16. Following and carrying out store cash management and back office processes
17. Ensuring store security and health & safety procedures are followed and implemented at all times
Requirements:
1. Good organisational and planning skills
2. The ability to communicate clearly and effectively – both verbally and in writing
3. A good level of computer literacy
4. Positive, professional, and friendly demeanour
5. Ability to prioritise and practice effective time management skills
6. Lead a team and ensure all tasks are completed to a high standard
7. Good interpersonal, motivational, and communication skills to effectively work with the team
8. Minimum 1 year's experience in a similar role
9. Flexible to support our busiest times which can include weekdays, evenings, weekend work & public holidays
10. Ideal candidate will be hard-working, enthusiastic, and ambitious
Additional Benefits:
1. Flexible and varied working hours
2. Cycle to work scheme
3. Career progression opportunities
4. Education opportunities
5. Employee assistance programme
6. 20 days holiday (pro rata for part-time staff)
We don't expect you to know everything about Choice. This is why we train you at our training academy and develop our Team Leaders to build the knowledge, confidence, and skills they need to provide exceptional service every time customers visit our stores.
This is a competitive salary position, commensurate with experience.