The Gleneagle Group has an exciting opportunity for a Reservations Agent to join our Central Reservations Department.
As the first point of contact for our guests, you will handle inquiries and bookings for Gleneagle, Gleneagle River Apartments, and The Maritime Hotel, as well as process ticket sales for events at Gleneagle Arena and other venues.
Key Responsibilities:
* Provide outstanding customer service while handling reservations and queries.
* Process hotel and event bookings efficiently and accurately.
* Work collaboratively within a small and friendly team.
Working Hours & Schedule:
* 5 days per week over 7 days, including weekends.
* Shifts between 9:00 AM and 8:00 PM (no earlier or later).
* Weekend shifts are rotated among the team.
Qualifications & Skills:
* Experience in a guest-facing role in hospitality or business administration.
* Previous experience in front office or reception is preferred but not essential.
* Proficiency in software applications, email, and word processing programs.
* Excellent communication skills, strong attention to detail, and a customer-focused mindset.
* Ability to multitask and work efficiently in a fast-paced environment.
* A team player who thrives in a collaborative setting.
* Confident and professional when handling reservation calls, ensuring a friendly and informative approach.
We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.
We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.
If you require accommodations at any stage, please contact us-we're here to support you.
Our offer to you:
1. Uniform provided
2. Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop
3. Equal opportunity for training and career development with the Gleneagle Group
4. Paid internal and external training days
5. Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt
6. Complimentary bus to and from town centre
7. Free onsite car parking
8. Free meals, tea & coffee on duty
9. Discounted leisure club membership for family members
10. Special rates for family and friends in our hotels and self-catering properties
11. Discounted dining rates for family for special occasions
12. Paid online training prior to starting
13. Employee referral bonus
14. Employee of the Month
15. Annual Employee Gala Awards Event
16. Annual staff party and children's party
17. Staff discount on gifts in our hotel shop
18. 2-night stay for two people in a hotel of your choice after 12 months service
19. Discounted tickets for specific Gleneagle Arena or hotel entertainment events
* Access to trained mental health first aiders
* Access to the Quiet Room