General information
Organisation
Egis is an international player active in the consulting, construction engineering and mobility service sectors. We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development. With operations in 120 countries, Egis places the expertise of its 18,000 employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects. Improving people's quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital 2050 net zero targets, that's our purpose.
Reference
2024-12095
Job title
Casual Toll Operator
Contract type
Permanent contract
Business Line specific context
SouthLink N25 is the organisation responsible for the operations and maintenance of the Suir Bridge & Toll Plaza at Gracedieu, on the outskirts of Waterford City.We manage toll collection and processes surrounding the smooth operation of the Plaza. We take our role seriously as contributing to the safety and efficiency of Waterford’s transportation infrastructure, improving journey times and connectivity for communities in the city and its environs.Please note this is a casual vacancy - there are no set or defined hours with this position.
Job description
The collection of tolls at Southlink N25 toll plaza.To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts asappropriate in an efficient and customer friendly manner.To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet businesstargets and ensure customer satisfaction with the tolling service.To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cashup’ procedure at end of shift / work session.To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures.
Profile
Essential to the role:2nd level educationExperience working in a customer service orientated environmentExperience working in a cash handling roleGood numerical abilityDetail consciousAbility to communicate effectively, both verbally and in writing (in English)Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and proceduresAbility to handle customer conflictAdaptable and flexible with a willingness to work irregular hoursFriendly and outgoing personalityAbility to work as part of a teamSelf-motivated and enthusiastic
Job location
Europe, Ireland
City
Waterford
Candidate criteria
Minimum level of education required
2-A. Level / High school Diploma / 12th Grade
Minimum level of experience required
Less than 2 years