Job Description
A leading Pharma Company is looking for an experienced Librarian/ Document Specialist. Great for someone with 1-3 years relevant librarian experience.
Duties:
1. Provide a timely and efficient document delivery service
2. Review and mediate copyright permission orders to ensure compliance with applicable laws
3. Carry out basic database searches to verify bibliographic citations
4. Get the subscribed material online and ensure that they are accessible.
5. Escalate access issues and broken links.
6. Obtain material not held in collection selecting the best possible option.
7. Follow-up with provider for the timely supply of the publications.
8. Document work processes. Clearly communicate progress and results with peers and customers
KPIs:
9. Services turnaround time (Timeliness)
10. Error free services (Accuracy)
11. Customer satisfaction score, based on regular customer satisfaction survey
Skills:
12. 1-3 years of relevant librarian experience.
13. Experience with interlibrary loan / document delivery including verification of bibliographic citations and lo-cation of items required.
14. Experience practicing intellectual property law required, specifically in the areas of copyright and licensing desired.
15. Proven experience in customer service, preferably in a library environment.
16. Broad knowledge of healthcare online tools and e-resources (database, e-journals, etc.)
17. Attention to detail with the ability to complete a large volume of work quickly and independently.
18. Verbal & Written Communication skills
19. Strong customer service focus
20. Team player adept at working in multicultural settings, with an appreciation of differences in business and social cultures.
21. Problem Solving
22. Ability to work under time pressure
Education:
23. Degree in Library and Information Science (B.L.I.Sc),
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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