Job Description:
We are currently recruiting for a Duty Manager in Junction 14, Mayfield.
About Us:
Junction 14 Mayfield prides itself on creating an excellent customer experience with its positive team and working environment.
This award-winning busy convenience store is fast-paced with a high volume of passing trade.
Your Role:
As a Duty Manager, you must be confident, self-motivated, reliable, and a good team player.
We expect you to lead by example and deliver excellent customer service while contributing to creating a welcoming atmosphere for all customers.
Employee Benefits:
* 60% Staff Discount
* Employee Rewards Scheme
* Peer Awards Scheme
* Employee Referral Scheme
* Free On-site staff parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme
Responsibilities:
Managing and motivating staff throughout the site, delegating duties when needed.
Implementing company operating standards daily.
Providing consistent management presence throughout the site, assisting all departments during busy periods, and taking a hands-on approach.
Ensuring a high standard of service is delivered at all times.
Prompt resolution of any customer complaints that may occur while on duty, reporting same in the handover diary.
Ensuring all tills have sufficient change and comply with cash holding policies.
Processing of a coin order.
Overseeing the till reconciliation for all different departments.
Responsible for the balancing of supervisor safe on a daily basis.
Conducting regular walks of the site both inside and outside.
Reporting any issues relating to store equipment, such as coffee machines, ovens, fridges not working, leaks, spillages, and damages.
Ensuring all staff dress and appearance adhere to company policy.
Ensuring all staff under your supervision receive their required breaks.
Being vigilant on the shop floor, watching out for potential theft of stock.
Ensuring all staff members adhere to all regulations and legislation in place on site.