Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
The Role:
* Analyze current IT operational processes and data sources to identify inefficiencies, outdated technologies, or areas for improvement.
* Engage with stakeholders to understand and document their needs for IT operations support. This includes assessing how to improve operational efficiency, scalability, and the ability to deliver quality products.
* Identify key data points to analyze and report on operational data to support decision-making. This includes tracking key performance indicators (KPIs), service-level agreements (SLAs), and other performance metrics.
* Document new and existing processes, system configurations, and best practices for use by both technical teams and business users.
* Develop regular reports, tracking the effectiveness of process execution, providing actionable insights to leadership - impact on business goals, performance, and customer satisfaction.
* Compile and issue regular reporting on technical debt, providing insights on debt reduction progress, prioritized areas of focus and challenges for debt remediation.
* Collaborate with product owners, project managers, and key stakeholders to understand roadmap prioritization and strategy.
What you offer:
* Experience: 4+ years as a Business Analyst, or similar role within technology-driven projects.
* Technical Understanding: Familiarity with software development lifecycles, Agile methodologies, and software architecture. Experience in working closely with development teams is a plus.
* Analytical Skills: Strong analytical and problem-solving skills with the ability to assess and quantify the business impact of technical issues.
* Communication: Excellent written and verbal communication skills, with a talent for translating technical information into business terms.
* Stakeholder Management: Proven experience working with cross-functional teams and stakeholders to manage priorities and align on strategy.
* Demonstrated expertise with modern BI toolsets (Tableau, Alteryx, PowerBI, or equivalent).
* Demonstrated understanding of data profiling, statistical analysis, and data modeling concepts.
What We Offer:
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company: Unum
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