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Department: RETAIL OFFLINE
City: Dublin
Location: GB
INTRODUCTIONJOB PURPOSEAs a Client Advisor, you will build relationships with Burberry's new and existing clients, delivering a personalized and elevated experience that drives commercial success.
Reporting to the store management, you will inspire our clients by conveying your passion for the brand, fashion, and luxury products.
As an expert in client engagement and service, you will demonstrate a high level of knowledge in styling and selling.
RESPONSIBILITIESSERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIsThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interactionProvide a luxury service and demonstrate knowledge and expertise in product, fashion and stylingFollow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.Be efficient in following-up and delivering after-sales services to our clientsContribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when requiredCLIENT ENGAGEMENT
Build meaningful relationships with ClientsWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.Capture new luxury clients to grow the individual and store client book with a commercial objective mindsetDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requestsPERSONAL PROFILEA proven track record in delivering sales and exceeding targetsPrevious experience in ClientellingA strong interest in fashion, art and cultureStrong product knowledge and good understanding of store retail operationsUnderstanding of competitor productsExperience in working as part of a teamFluent in local language; English proficiency is desirableFOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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