GSW Solutions are recruiting on behalf of our client, for a full-time experienced Care Manager to play a key role in their day-to-day operations in the North West area. The candidate must be highly organised and have excellent people management experience in a home care setting. A minimum of 3 years previous experience in a similar role is essential for the position.
Candidate Responsibilities
Managing a team of homecare staff responsible for caring for individuals living at home
Manage Relationships with HSE/PHN's/OT's and Home Support Office
Monitoring of Quality Assurance
Attend Multi-Disciplinary Meetings
Drawing up care plans and setting up care for new clients
Liaising with clients on an on-going basis
To assist in the development and implementation of assessment for business development
Mentor all new staff in their role
Implement staff quality management, appraisals and support.
Arrange regular team meetings with care assistants, senior carers and supervisors in conjunction with registered manager.
Attend any discipline or investigatory meetings.
Update all staff files and correspondence onto the CRM system
Deal with any care assistant issues in relation to their work schedule and/or clients
Assess and implement new cases
Report and record any complaints or incidents
To undertake consistent and effective communication with key workers and budget holders
Provide verbal and written reports to clients
Liaise with clients on queries promptly recording any actions taken.
Assist in the provision and monitoring of risk assessments
Delivery of Induction training and development programmes
Work with HR to finalise recruitment strategy on a monthly basis
Adhere to all company policies, procedures and business ethics codes and communicate and implement across all teams
Ensuring all relevant H&S documentation are complete including Home Safety Risk Assessments and Manual Handling Assessments. Recording outcomes on systems and/or identifying potential risks with all stakeholders
Monitoring of all on-call reports and follow up on outstanding queries/issues
Covering all unassigned shifts with suitably qualified carers
Managing holiday and sick leave applications to ensure that there is adequate cover available
Conducting Spot Checks and Assessments
Be that friendly voice on the other end of the phone for carers, clients and their families
Focusing on continuous improvement in scheduling
Candidate Requirements
Must have full QQI level 5 in Healthcare or at least two modules - Care of the Older Person and Care Skills
At least 3 years' experience in a similar role
Have strong communication and relationship skills
Highly motivated and flexible individual
Minimum of three years previous experience leading a care team
Full clean driving licence
Proactive and problem solving with excellent communication skills
Commitment to continuous improvement and quality management
Proficient in MS Office Suite
Previous People Management experience is essential for this role