Job Title: French Speaking Customer Service Representative
We are seeking an experienced French Speaking Customer Service Representative to join our operations based in Mullingar. This is a full-time, office-based, 1 year fixed term contract with the possibility of permanency.
About the Role:
This role involves providing exceptional support to customers by addressing inquiries, resolving issues, processing orders, and ensuring a seamless experience.
Tasks & Duties:
* Accurately input customer information into the registration system, ensuring a high level of attention to detail.
* Manage and respond to incoming sales inquiries, following up promptly to maximise opportunities.
* Maintain and organise contract files to ensure easy accessibility and compliance.
* Consistently achieve company sales targets and key performance indicators (KPIs).
* Qualify leads, manage referrals, and proactively engage in cold calling to generate new business.
* Provide internal Key Account Management support as required.
* Drive productivity and meet performance benchmarks, contributing to team success.
* Assist the Sales Manager with designated tasks and projects, contributing to the team's overall success.
Experience, Knowledge & Qualifications:
To be successful in this role, you will require:
* Fluency in both written and spoken French.
* Minimum 2 years experience in customer service, sales, tele sales or account management.
* Excellent communication skills with an excellent telephone manner.
* Computer literate with accuracy and strong attention to detail.
* Previous telemarketing and outbound call experience is desirable.
Candidates must currently reside within a commutable distance with full working rights.
Salary Information:
The estimated salary for this role is €30,000 - €40,000 per annum, depending on experience.