Our collective blend of expertise and experience makes PwC a great place to work. PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Let's see where your talent could take you.
Line of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: IFS - Clients & Markets
Management Level: Manager
Job Description & Summary: At PwC our clients are at the heart of what we do and crucial to our growth. Our Business Development team provides direct support to the client facing teams across all service lines within the PwC firm.
This role is for a 12 month fixed term contract.
Supported by a Salesforce Associate and under the leadership of the Data Analytics Lead and Head of Business Development, you will be the subject matter expert for all Salesforce CRM functionality, adoption and overall CRM strategy.
Your responsibilities will include:
* Lead all aspects of and manage the Sales Cloud solution. This includes strategic planning, data collation and dashboard creation, data accuracy and implementing business processes.
* Collaborate with partners and business stakeholders in shaping Salesforce relevant solutions to support the business robustly implement its go-market strategy.
* Provide practical guidance, training and support on Sales Cloud across all areas to ensure that users are maximising the platform’s capabilities.
* Analyse and understand user adoption, identifying changes in key metrics, recommending next steps and sharing with relevant stakeholders.
* Troubleshoot issues, provide recommendations and implement solutions and best practices in the areas of data integrity standards, data quality and overall Salesforce system usage.
* Accountable for ensuring that all Salesforce processes and corresponding activities are in compliance with the firm’s data protection policy and the PwC networks data protection programme.
* Liaising directly with teams to bring Salesforce to life within the service lines, to build advocates for Salesforce adoption and usage at leadership and all levels throughout the Firm.
Experience:
* A minimum of 5 years experience in a corporate environment such as sales/marketing/change management including at least 2 years in Sales Cloud CRM systems.
* Demonstrable experience in CRM strategy planning and execution.
* Proven track record of working on multiple projects with tight deadlines.
* Experience in analysing data and deriving insights and meaning from datasets.
* Excellent knowledge of data management and experience in data quality processes.
* Experience in presenting and delivering training to a wide range of audiences.
* Professional service environment experience would be an advantage.
Skills:
The candidate will display as many of the following skills as possible:
* Excellent technical skills and understanding of the full potential of Salesforce as a CRM tool in a business to business environment.
* Excellent business and commercial knowledge and perspective.
* Excellent people, communication and relationship-building skills.
* Proactive, results focused and capable of managing multiple projects to consistently deliver to tight deadlines.
* Strategic decision maker with the required credibility and presence to engage with, challenge and influence senior stakeholders.
* Demonstrates a high attention to detail and a passion for delivering high quality work.
* Possess the ability to lead and inspire teams on their Salesforce journey, fostering Salesforce advocates and dedicated Salesforce ambassadors.
* An advocate for change - open to new ideas and proactive in leading change and improvement towards best practice.
* Skilled in positively challenging behaviours to achieve better outcomes.
Unlock your potential with PwC Ireland: We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.
Enjoy PwC’s perks: We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life.
Being appreciated for being you: Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do every day. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.
PwC Ireland is committed to creating an environment that promotes equality and dignity at work. Working together in an inclusive environment enables us to harness the collective and complementary skills, knowledge, background, and networks of our people.
Recruitment team, PwC Ireland (Republic of)
#J-18808-Ljbffr