About the Role
We are seeking an IT Support Technician to join our team at our food manufacturing facility in Meath. The successful candidate will provide 1st level support within the production facilities and liaise with internal and external parties to address and resolve issues.
Key Responsibilities
* Provide day-to-day technical support to office and production environments
* Diagnose problems using appropriate support tools for hardware, software, and in-house applications
* Deliver exceptional customer service by answering calls promptly and remaining courteous and professional
* Work as part of a larger team to achieve individual and group targets
* Provide outstanding technical support and strive for first call resolution
* Liaise with internal departments to resolve customer queries and complaints
* Log support information and actions to relevant databases/systems
Requirements
* Third-level qualification in IT
* At least 1 year of experience in a technical support environment
* Excellent working knowledge of desktop operating systems
* Knowledge of Windows Servers, Microsoft Active Directory administration skills, and Microsoft Exchange
* Ability to work effectively as a member of a larger team
Career Progression Opportunities
This is an excellent opportunity for the right candidate with career progression opportunities available.