Job DescriptionProvide care to our users through calls, chats and emailGet to know each user's business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businessesHelp them solve problems while exposing additional ways they can achieve their goals and succeed onlineAnalyze user behavior, content suitability and relevance to determine their effect on user satisfactionDevelop and maintain positive customer relations and satisfactionInfluence the way we support our users and improve it to make sure our users' experience is the best possibleWork with all other departments and product teams, and liaise with them about our users' needsQualificationsFully proficient in German and fluent English At least 1-year of customer service experience (in any industry)Located and eligible to work full-time in IrelandYou hold yourself to high-performance standards and work to improve constantlyYou are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needsCommunication skills enable you to solve problems thoughtfully and effectivelyFast learner and adaptableTech-savvy and eager to explore new technologiesAdditional InformationWe are Wix's Customer Care Guild.
We're not your typical customer support.
We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services.
As part of our global organization of Customer Care, we're responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success.
Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.
We offer two shift options for this role:
Monday–Friday: 10 AM – 7 PMTuesday–Friday: 8 AM – 7 PM (4-day week)This role is available - Hybrid, where you will return to the office 2 days a week, on the days of your choosing.
Please send your CV in English