Administration & Customer Service Advisor - Hybrid Working
We are recruiting for an Administration/Customer Service Advisor to work on a full-time basis, 37.5 hours per week. This role is hybrid working between your residential home address and our office located in Clonakilty.
Job Responsibilities:
* Provide a fantastic customer experience on all interactions with the client and their stakeholders.
* Manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications.
* Process digital mail room correspondences in our Clonakilty offices.
Daily Tasks:
* Deal with customer queries through calls, emails, and web forms, ensuring delivery of a quality service on a consistent basis.
* Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional, and consistent manner.
* Accurately record all contact interactions on systems in line with expected processes.
* Give a positive image and great first impression to all contacts.
* Build sustainable relationships of trust with customers, team members, and clients through open and interactive communication.
* Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
Requirements:
* Be highly methodical with a thorough attention to detail.
* Have excellent organisational skills.
* Have the ability to work to stringent customer service SLA's and KPI's.
* Demonstrate confidence and the ability to communicate clearly and effectively.
* Show excellent PC and data entry skills.
* Excellent written English and the ability to compose written responses to customers.
* An ability to learn new skills quickly including adopting new processes and technology.
Role Benefits:
* 22 days holidays plus bank holidays.
* Opportunity to buy additional holidays.
* Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing.
* Cost of eyecare vouchers for eye examinations and money towards glasses if required.
* Access to Capita pension scheme.
* Access to Employee Assistance Programme.
* Life Assurance Benefit.
* Cycle2Work Scheme.
This role is open to those applicants residing in the Republic of Ireland.