Job Title
Content Reviewer
-----------------------------------
Main Duties
* Assist clients' community and help resolve inquiries;
* Investigate and resolve issues reported on clients' platform;
* Spot and scope scalable solutions to improve support of community of users;
* Enforce clients' Terms of Use by monitoring reports of abuse;
* Identify inefficiencies in workflows and suggest solutions;
* Escalate issues outside company policy to global team.
-----------------------------------
Essential Competencies
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and to solve problems, effective time management and prioritization skills, working as part of a team and consistently achieving KPIs.
-----------------------------------
Candidate Experience
* Fluent in Hebrew and English, alongside cultural understanding of the market.
* Flexible in working in a fast-paced environment with different projects to work on.
* Degree/1+ years professional experience preferred.
-----------------------------------
Salary
€34-38,000 per annum (inclusive of shift allowance)
-----------------------------------
Benefits
* Free canteen onsite in client site during shift hours;
* Health Care & Extensive Training & Development;
* Free access to Covalen Group Scheme website;
* 24-hour Employee Assistance Programme (EAP);
* Wellness Programme;
* Tax Saver Scheme;
* Bike to Work Scheme.
Working Hours
37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.
Shifts
Evening shift - 6.00 pm – 2:30 am
Contract Type
Permanent