Responsibilities
1. Help end-users withputing, applications, and network issues
2. Resolve help desk tickets quickly
3. Set up and manage laptops and other hardware
4. Install and update applications on devices
5. Fix hardware problems or get new ones
6. Help end-users withpany applications
7. Manage user accounts and access rights
8. Reset passwords and solve account issues
9. Document hardware and software settings
10. Write knowledge base articles formon issues and solutions
11. Track IT assets, including laptops and peripherals
12. Organise IT inventory and follow asset procedures
13. Improve customer experience
14. Learn new product features and industry trends
15. Seek continuous improvement in technical skills and knowledge
Keypetencies for this role include
16. Global perspective
17. Collaborates
18. Instils trust and acts with integrity
19. Action Orientated
Key behaviours we expected to see
20. Relationship building and Team working
21. Taking ownership
22. Prioritisation
23. Resilience
24. Problem solving, proactivity, accuracy, and flexibility
25. Self-confidence
26. Excellent attention to detail
Qualifications
Required Experience
Location
27. Willing to work on site during busy and quiet times, handling site administration, support, and making sure workplace technology is always functioning properly
28. Driving license would be preferred
Education / Professional qualifications
29. An associate degree or relevant certification in Information Technology or a related field is preferred
30. Working towards an ITIL,pTIA A+, or relevant vendor specific certification
Background Experience
31. 2 years of experience in a desktop support or a Service Desk support role
32. Hands-on experience with laptop troubleshooting
33. Excellentmunication and interpersonal skills
Technical Expertise
34. Solid understanding of deskside systems (Windows, MacOS)
35. Familiarity with Microsoft Office suite andmon business applications
36. IT Service Management (ITSM) platforms including ServiceNow or ManageEngine
37. Experience working in aplex, multi-country professional services, financial services, or BPO organisation withplex processing requirements (preferred but not essential)
38. Multi-country experience and demonstrated ability to work in a multi-cultural, talented, and demanding team environment
39. Strong program management skills
40. Excellentmunication skills in both written and oral form, with the ability tomunicate effectively with staff members, customers, suppliers, and the management team
41. Ability to make decisions, act, and get results
42. Passion, dynamism, and drive
43. Robust sense of humour
44. Personal presence, integrity, and credibility
45. Ability to solve problems either independently or by utilising other members of the team where necessary
46. Experience working in aplex and demanding environment
47. Strong program management andmunication skills
48. The ability to work independently and as part of a team
49. A positive attitude and a strong work ethic
Additional information
OURMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and localmunities - while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or ourernance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We'remitted to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steeringmittee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We'remitted to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client's sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.
ABOUT IQ-EQ
We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory andpliance needs of the investment sector worldwide."
We employ a global workforce of 5,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top 15 private equity firms.
Our services are underpinned by a Group-widemitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people."Operating as trusted partners to our clients,"we deliver intelligent solutions through abination of technical expertise and strong relationships based on deep client understanding."
We're driven by our Group purpose, to power people and possibilities.
Job ID 923352179