You will be required to deliver high standards of customer service. The ideal candidate will be warm, empathetic, and friendly and have an approachable & professional manner. Experience working in a similar role with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important.
Key duties and responsibilities:
1. Handling telephone calls, online inquiries and dealing with queries in a professional manner
2. Providing Excel reports to management
3. Capturing, recording, and updating customer details in the database
4. Various administration duties as required
Experiences:
1. Have a strong customer service background
2. Display an outgoing personality and enjoy engaging with people
3. Excel at understanding, anticipating, and meeting customer needs
4. Have a genuine desire to exceed our customers’ expectations
5. Experienced in Microsoft Applications particularly Excel
6. Strong ability to learn various IT systems
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