Technical Service Manager
We are seeking a highly experienced Technical Service Manager to lead our service team and ensure the maintenance and functioning of our equipment.
Key Responsibilities:
* Manage a team of engineers, service coordinators, and equipment coordinators.
* Maintain high levels of support to customers through repair turnaround time, breakdown response time, and on-time routine servicing.
* Ensure staff are up-to-date with technical training, best practices, and monitor same by site visits and service/repair test result audits.
* Coordinate test equipment calibration and keep files up-to-date in accordance with ISO/MDR/HPRA and manufacturers' policies.
* Work closely with suppliers regarding new testing methods, updates, and advice.
* Support sales teams with technical assistance and product promotion when required.
* Liaise with customers regarding service contracts, quotations for repairs, etc., and meet and build relationships with key hospital personnel.
* Work closely with sales and administration teams on specific tender documentation.
* Source and interview potential new engineers/service administration candidates.
* Ensure good customer relations are maintained with both Bio-Medical/Clinical Engineering and on-the-ground front-line hospital medical staff.
* Plan and carry out new equipment commissioning and installations.
* Coordinate, when necessary, hospital engineer front-line service training.
Requirements:
* A minimum of 5 years' experience in the medical device industry.
* Service management of a service team would be a major advantage.
* Electromechanical field service engineering experience is essential.
* The candidate should be customer-focused, well-organized, and have the ability to manage and expand the technical service department.
* Excellent communication skills both verbally and written.
* A qualification in Electromechanical/Electronic engineering or equivalent.
* A full EU/Irish driving license is essential.