The 5* Intercontinental Dublin in Ballsbridge is currently looking to recruit an Assistant Concierge to join its team. The Assistant Concierge will report to our Head Concierge and be an expert in handling a variety of critical guest needs. Whenever possible, the Assistant Concierge is expected to strive to go the extra step for our guests by relying on contacts with local merchants and service providers.
General Work Overview
This position entails a hands-on approach to provide a warm welcome and efficient service to guests throughout their stay, ensuring that guest expectations are exceeded at all times.
You must demonstrate your knowledge of the attractions, restaurants, and have a full knowledge of Dublin City to enhance the stay of our guests. In particular, you are to warmly greet and assist guests with various tasks. You will answer questions or make arrangements on items such as transportation, restaurant reservations, interesting places to visit, health and beauty services, cultural events, religious worship, childcare, shopping, florists, and any other needs.
You will also give directions to meetings and events within the hotel as well as explain hotel facilities.
Flexible schedule is required. Previous experience as Concierge in Dublin is preferred.
Benefits
* Competitive salary
* Complimentary meals whilst on duty
* Employee Assistance Program for employees and friends & family
* Death in Service benefit
* Employee Discounts – accommodation and food discounts for employees and family members at MHL Hotels
* Career Development – development and promotion opportunities within our hotels and to transfer across our 12 hotels
* Training – comprehensive training programme for all new employees including a full day's Hotel Induction
* Tax Saver commuter tickets and Bike to Work Scheme
* Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration
* Complimentary provision and laundry of uniforms
The Ideal Candidate will have the following requirements:
* 1+ years relevant experience in a 5* property
* Very strong communication skills; fluency in English is a must
* Ability to work in a physically demanding job which includes regular lifting and a lot of walking
* Must be able to regularly lift baggage and luggage
* Must have a passion for delivering 5* service
* Full clean driving license is required for this role
About the MHL Hotel Collection:
MHL group is a renowned portfolio of well-known, high-profile hotels throughout Ireland. Our core business revolves around our exceptional people. We provide a comprehensive onboarding, upskilling, and professional development process.
Guided through this process, you will be introduced to management relevant to your new role and to our business.
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