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Client:
Morgan McKinley
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
57d9e27b64e8
Job Views:
110
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Job Description
Our client is one of the leading retail and SME banks in Ireland and is rapidly growing. This is an exciting opportunity to join their team as a Senior Customer Service Advisor - Dun Laoghaire.
Your Responsibilities:
1. Ensure Branch plans are coordinated and Branch activities are actioned.
2. Coach Branch Colleagues to ensure the key learnings of the Blackbelt program are embedded, including enhanced customer engagement and education of customers on all channels available to meet their needs.
3. Ensure the team fully understands their impact on compliance and embed the term 'right first time,' recognising good compliant performance. Lead by example.
4. Support in the day-to-day operation of customer service within the branch.
5. Provide an excellent level of customer service, further improving the customer experience with both over the phone and face-to-face interactions.
6. Take ownership and deal with customer queries in an effective, professional, and compliant manner.
7. Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
8. Assist with sales campaigns including post-sales fulfilment, administration, and follow-up tasks.
9. Adopt a prompt and customer-focused response to leads passed from Open24 to maximise new business opportunities from the customer base.
10. Perform duties in a compliant manner in accordance with policies and procedures.
11. Assist the Branch Lead and wider territory team with key customer relationships.
12. Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
13. Perform cash administration duties, promoting, balancing, and efficient daily maintenance of ATM SSBM policies and procedures relevant for your branch location and model.
14. Perform the various roles in the branch on a rotation schedule on an ongoing basis.
15. Maintain knowledge of the regulatory codes and legislation impacting day-to-day work.
16. Commit to continuous professional development and agree on an annual performance and professional development plan with the manager.
17. Continuously review skills and be flexible and open to feedback.
Requirements:
1. Qualified Financial Advisor, recognised qualification to permit the discussion of product information and provide advice to customers (QFA or APA in both Loans and Savings and Investments).
2. Actively engaged in Continuous Professional Development.
3. Strong interpersonal and communication skills with a dedication to providing an outstanding customer experience.
4. Have a significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
5. Committed to and enjoys working in a sales environment.
6. Significant experience in financial services.
7. Excellent knowledge of all retail finance products, processes, and procedures.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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