We are looking for an experienced Deputy Manager to assist with the operations of emergency accommodation located approx. one hour drive from Dublin city.
This position is for fixed term contract 1 year contract with the following compensation package:
* Salary DOE
* Included outside of daily rate: Car allowance dependent on location and meals
Reporting to: General Manager
The Deputy Manager, reporting to the General Manager, plays a critical role in ensuring the well-being and overall experience of residents within the property. You will act as the primary point of contact for residents and will support the General Manager in overseeing all aspects of resident welfare, property management, team coordination and employee development.
As a Deputy Manager at Trailhead Accommodation, you will have the unique opportunity to make a meaningful impact on the lives of our residents. This role offers a diverse set of responsibilities, from ensuring the well-being and satisfaction of our residents to managing a dedicated team and liaising with government agencies.
By joining our team, you will be at the forefront of creating a welcoming and supportive living environment, promoting a sense of community, and addressing the needs of our residents. Your contributions will directly enhance the quality of life for those under your care.
If you are a compassionate and organised hospitality professional with a desire to make a positive difference in people's lives, we encourage you to apply for this role and be a vital part of our community.
Roles and Responsibilities:
Operations Management
* In support of the General Manager, or in the absence of, lead and manage the facility, operation, staff, contractors and suppliers in line with company objectives, guidelines and regulatory requirements
Cost and Budget Management
* In support of the General Manager, ensure that all OPEX, procurement and supplier costs are controlled and in line with operational, budgetary and regulatory requirements
Rooms and Property Management
* Manage rooms, occupancy, allocation in line with company objectives, resident guidelines and regulatory requirements, including the onsite F&B, Maintenance, Housekeeping and Security teams
Front Desk Management
* Oversee the Front Desk team, providing guidance, training, and support
* Ensure that the Front Desk operation runs smoothly and efficiently, including managing resident arrivals, visitor check-ins, departures and security protocols
Open and Closing Procedures
* Ensure that all opening and closing procedures are carried out by team members according to established protocols
* Conduct regular checks and take the necessary action to verify compliance with security, and health and safety measures
New Team Member and Resident Induction
* Provide comprehensive induction for all new team members to acquaint them with the property's policies, procedures, and standards.
* Extend the same induction process to new residents to ensure they are aware of the community guidelines and resources available.
Resident Welfare
* Maintain a welcoming and supportive environment for all residents
* Address resident concerns and inquiries promptly and professionally
* Foster a sense of community and ensure a high standard of living for residents
Database Management
* Maintain an accurate and up-to-date resident database
* Keep detailed records of
* Resident information
* Leases
* Contracts and agreements
* Contact details
Liaison with Intreo and HSE
* Support the onsite Engagement Team Act in its relationship with government agencies, such as Intreo and HSE - this to ensure compliance and provision of necessary support to residents
The ideal candidate:
* Previous experience in hospitality, property management, emergency accommodation services or related roles is preferred
* Driving licence, as the nature of this role may require travel
* Strong work ethic, hospitality and service skills
* Able to work flexible hours, including evenings and weekends as needed
* Excellent interpersonal and communication skills, with the ability to interact effectively with residents and manage team members
* Experience in F&B Management
* Cultural sensitivity and awareness
* Organisational and problem-solving skills to manage resident welfare and database effectively
* Knowledge of relevant regulations and government agencies, such as Intreo and HSE
* Attention to detail
* A broad understanding of different cultures and a sensitivity to diversity in backgrounds
* Garda vetted - this can be arranged
* Have understanding and compassion for people in vulnerable situations
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: €45,000.00-€50,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
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