Job Title:
Hotel Operations Manager
We are seeking a driven and passionate Hotel Operations Manager to oversee the seamless day-to-day operations of our renowned 5-star luxury property, The Europe Hotel & Resort. This leadership role is pivotal in maintaining exceptional service standards, ensuring guest satisfaction, and driving the strategic development of the hotel.
About the Role:
The Hotel Operations Manager will lead and coordinate key departments, including accommodation, food and beverage, reception, conference and banqueting, and the spa. This is a highly visible, front-of-house role, where you will work alongside the team daily, with a strong emphasis on food and beverage operations. This position is especially well-suited for candidates with a background in high volume duty management, conference and banqueting, looking to make a lasting impact in a dynamic and luxurious environment.
Key Responsibilities:
* Ensure each department consistently delivers the highest standard of guest service, maximizing satisfaction and profitability
* Oversee quality, cleanliness, and adherence to operational standards across all hotel areas
* Lead by example, fostering a culture of excellence in guest care, teamwork, and collaboration
* Conduct routine one-to-one meetings with Heads of Departments (HODs) to review performance, guest feedback, and operational matters
* Deputize for the Managing Director as required, attending meetings and representing the hotel with professionalism
* Monitor departmental compliance with Standard Operating Procedures (SOPs) and health and safety regulations
* Respond promptly to guest feedback and operational challenges, ensuring swift resolution and maintaining our reputation for excellence
* Conduct regular inspections to ensure consistency in service delivery, cleanliness, and employee presentation
* Drive profitability by identifying opportunities for up-selling and cost management
* Roster and actively participate in Duty Management shifts daily, remaining available to staff and guests
What We Are Looking For:
* A proven track record of leadership in luxury hotel operations
* At least 4 years of experience in a senior management role within a high-volume accommodation and conference/banqueting setting
* Exceptional attention to detail, personal presentation, and commitment to maintaining the highest standards
* Strong communication, decision-making, and problem-solving skills
* A natural ability to motivate and lead teams with a hands-on approach
* Flexibility to work varied hours, including evenings and weekends
Why Join Us?
* Be part of a world-class property recognized for delivering unforgettable guest experiences
* Collaborate with a team of dedicated professionals in an inspiring, luxurious setting
* Contribute directly to the success and growth of our iconic brand
* Industry leading benefits
Benefits:
* Competitive salaries
* Complimentary meals whilst on duty
* Pension Contribution Scheme
* Health Insurance
* Employee Discounts
* Career Development & Training
* Tax saving Schemes
* Employee Social Events