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Guinness, Guinness 0.0%, Harp, Rockshore, Rockshore Cider, Carlsberg and Smithwick’s. The Operations Team plays a vital back-office role in supporting the Guinness Quality Team to ensure consumers receive a perfect pint on every occasion.
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition, so as a key member of the CPM Operations team, this role is expected to make a significant contribution to the culture within CPM via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.
Responsibilities
Supporting the Field Teams:
* Provide administrative support to enable them to do the best possible job in the field, while ensuring our clients have the necessary administrative support as required.
Reporting / IT:
* Preparation and distribution of client reports as per agreed timelines.
* Use the full range of MS Office software with a real focus on MS Excel.
* Act as the first point of contact for Field Team IT issues such as IPAD access and password recovery and escalate to the CPM IT Team if necessary.
* Preparation of accurate customer invoicing.
General Account Administrative Responsibilities:
* Effectively distribute emergency breakdown calls across a team.
* Process onboarding and offboarding of team members.
* Update and maintain Field Team Call files.
* Liaise with the team to arrange call coverage.
* Organise and coordinate any client or field team meetings.
* Develop training materials for the field team, e.g., any new Health & Safety or training modules.
Logistics and Assets Coordination:
* Arrange and maintain inventory and uniform levels with field staff.
* Arrange ordering, allocation, and distribution of program assets with all field staff.
* Maintain an asset log of all vehicles, vehicle assets, fuel cards, toll tags, and insurance for the team.
* Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required.
Requirements
* Minimum of 2 years experience in an operations, reporting, or administrative role desirable.
* Administration experience in fleet management.
* Strong MS Office knowledge and experience desirable.
* Knowledge of the Salesforce/ EDGE platform would be advantageous.
* Organised and can manage a host of priorities.
* Experience of effectively working in a team environment.
* Strong written, verbal, and phone communication skills.
* Ability to build and maintain excellent relationships across the wider CPM and Diageo teams.
* Initiative and ability to perform independently and without direct supervision.
* Great attention to detail.
* Effective time management and organisation skills.
* Commitment to customer satisfaction and project success.
* Energetic and enthusiastic.
Qualifications
* Leaving certificate.
Hybrid working conditions - minimum 3 days per week in the Dublin office.
Subsidised personal development opportunities.
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