Customer Experience Agent (German or Dutch Speaking)
Dublin, Ireland
Whatnot
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team, you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
Responsibilities
* Interact with buyers and sellers with a customer-first attitude ensuring a positive experience.
* Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
* Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users.
* Work with other departments to troubleshoot, research, and resolve open questions.
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Qualifications
* 2+ years of support experience handling email and/or chat services.
* Weekend availability required.
* Fluent in English, German, and/or Dutch.
* Understanding of Ecommerce and Marketplace operations.
* Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
* Proactive problem-solver and process-improver.
* Knowledge of collectibles is a plus.
* Bachelor's degree preferred.
* Previous start-up experience is a plus.
Benefits
* Flexible Time Off Policy.
* Health Insurance options including Medical, Dental, Vision.
* Work From Home Support.
* Home office setup allowance.
* Monthly allowance for cell phone and internet.
* Care benefits.
* Monthly allowance on both food and wellness.
* Annual allowance towards childcare.
* Lifetime benefit for family planning, such as adoption or fertility expenses.
* 16 weeks of paid parental leave + one month gradual return to work.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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