Job Title: Director, Workforce Management
The Director of Workforce Management is a strategic leadership role responsible for overseeing and optimizing the allocation, utilization, and development of human resources within the organization. This position involves collaborating with various departments to align workforce planning with business objectives, ensuring efficient staffing levels, implementing workforce analytics, and enhancing employee engagement and productivity.
About Us
We believe that growth creates opportunity for the individuals, companies, and communities we serve. We are passionate about marketing, technology, and helping businesses connect with the right people at the right time. Our goal is to make revenue technology simple, affordable, and accessible so every company can drive growth through better customer engagement.
Responsibilities
* Strategic Workforce Planning:
o Develop and execute workforce strategies aligned with organizational goals and objectives.
o Analyze current and future workforce needs based on business forecasts, market trends, and operational requirements.
o Identify talent gaps and implement plans to address them through recruitment, training, retention, or restructuring.
* Workforce Analytics and Reporting:
o Establish metrics and key performance indicators (KPIs) to measure workforce effectiveness and efficiency.
o Utilize workforce data to identify trends, patterns, and opportunities for improvement.
o Generate regular reports and dashboards to communicate workforce insights to senior management.
* Staffing and Resource Allocation:
o Develop staffing models and optimize resource allocation to meet workload demands while controlling costs.
o Collaborate with department managers to manage staffing levels, scheduling, and workload distribution.
* Performance Management:
o Assist in the establishment of goals and objectives for workforce productivity, efficiency, and quality of work.
o Identify opportunities for performance improvement and implement initiatives to enhance employee engagement and motivation.
* Compliance and Risk Management:
o Ensure compliance with labour laws, regulations, and company policies related to workforce management.
o Mitigate risks associated with workforce-related issues such as labour shortages, turnover, and skill gaps.
o Develop contingency plans to address workforce disruptions and emergencies.
* Leadership and Team Development:
o Provide guidance and support to the customer experience team.
Requirements
We are seeking a qualified candidate with:
* Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
* Proven experience (3+ years) in workforce management, strategic planning, or related roles.
* In-depth knowledge of workforce planning methodologies, labour market trends, and analytics.
* Strong analytical skills with the ability to interpret data and make data-driven decisions.
* Excellent communication, negotiation, and interpersonal skills.
* Proficiency in workforce management software and tools.
* Leadership experience with the ability to motivate and inspire a team.
We are an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.