The Ramp Manager is a key senior strategic and operational management position within Swissport reporting to the Station Manager and working alongside fellow department managers. You will be responsible for the successful delivery of Swissport Operations at Dublin Airport.
In this role, you will ensure safe, profitable, high-quality performance in accordance with customer expectations, strategy, and plans. You will also be responsible for providing and developing leadership within the ramp operation.
Responsibilities
Safety Leader
* Implement, oversee, and monitor all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation, driving a positive safety culture.
* Ensure that all people management practices, procedures, and processes are implemented consistently across the station.
* Drive the achievement of the highest health, safety, and security standards across all aspects of service delivery.
Leadership and Management
* Lead, guide, evaluate, and develop a team with operational responsibilities to ensure the organization achieves its business objectives and complies with all relevant legislation and regulations.
* Develop and maintain effective business relationships with all key stakeholders (customer airlines’ management, airport management, customs, various control authorities, immigration, etc.) to meet business targets.
* Deliver and support people engagement. Ensure recognition and performance management is intrinsic at all levels.
* Monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competencies.
* Manage/co-ordinate operations with station management teams to ensure required resources are available to deliver consistently high standards.
* Drive the achievement and continuous improvement of customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken.
Quality Focus, Service Delivery, and Operational Efficiency
* Monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competencies.
* Manage/co-ordinate operations with station management teams to ensure required resources are available to deliver consistently high standards.
* Drive the achievement and continuous improvement of customer and company safety and quality standards, ensuring compliance and appropriate corrective actions.
Relationship Builder
* Successfully build relationships and trust within the business.
* Manage external relationships, particularly with existing and prospective key customer stakeholders to drive high levels of operational performance.
* Drive a customer-centric culture through your teams, creating an environment that focuses on understanding customers' needs and changing business priorities.
Qualifications
Skills:
* Experience within ground handling leadership of the airport.
* Ability to communicate clearly with your team to help them understand Swissport Ireland and Global direction.
* Build positive and trusting relationships.
* Open to different opinions and seek a collaborative approach.
* Embrace an ideas culture to enable teams to create an agile edge.
* Promote flexibility, adaptability, and agility to enable contingency time.
* Demonstrate a sense of urgency and desire to improve service delivery with a commitment to continuous improvement.
* Maintain personal and professional integrity of the highest order.
* Excellent organizational abilities, attention to detail, and ability to prioritize workloads in a fast-paced complex environment.
Experience/Education:
* Extensive experience within ground handling and team leadership.
* Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
* A minimum of 5 years’ experience with significant leadership of large teams.
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