IT Support Engineer
PFH Technology seeks an experienced IT Support Engineer to join our growing team.
Responsibilities:
* Install and configure computer hardware and peripherals, operating systems, and applications.
* Familiarity with desktop computer components, including storage drives, motherboard, and power supply.
* Knowledge of SATA, M.2, or NVMe and ability to disconnect and safely remove HDDs and replace with SSDs.
* Understanding of disk cloning tools, BIOS/UEFI configuration, and partition management.
* Geographical on-site support for specific sites or multiple sites via mobile means.
* Liaison with Coordinators to receive upgrade schedules, perform upgrades, manage issues, and ensure customer service excellence.
* Escalation of application and hardware issues to technical points of escalation as necessary.
Key Requirements:
* 3+ years' experience in an IT environment, preferably with Windows 10 installations.
* Good problem-solving, analytical, and decision-making skills.
* Excellent customer service skills with empathy and ability to adapt users to new technologies.
* Working knowledge of the full Microsoft Office suite and report writing.
* Production of quality deliverables and networking experience.
Education and Certifications:
* Third Level Education Qualification is preferable.
About PFH Technology:
PFH Technology, owned by Ricoh, is a premier provider of end-to-end ICT solutions and managed services portfolio scaling from SMEs to large Enterprise organizations.