Banking Operations Team Manager | West Ireland | Permanent | Hybrid Are you a driven and experienced banking operations leader with a passion for people management, performance improvement, regulatory compliance and payments?
Our client is seeking a Banking Operations Team Manager to oversee a high-performing team responsible for the delivery of back office and customer resolution services across credit card, loan, deposit, and current account products.
Responsibilities: Lead and develop a team of managers and staff engaged in key back office and customer fulfilment activities, including: Direct Debit setup and maintenance Handling of payment rejects Oversight of arrears management processes Customer queries received via post Drive operational excellence, ensuring all activities are completed within SLA and to the highest quality standards.
Oversee secure messaging processes and convert incomplete deposit/current account applications through AML, ID&V, and funding actions.
Ensure full compliance with regulatory obligations, payment scheme requirements, and internal policies.
Identify and mitigate risks across all operational processes.
Utilise technology and automation to improve efficiency, performance, and customer satisfaction.
Set and manage productivity targets, with a focus on continuous improvement and cost containment.
Develop and support front-line managers, fostering strong leadership across the unit.
Collaborate closely with key internal stakeholders across Compliance, Risk, and Product to align on priorities and controls.
Requirements Strong understanding of payments processing and back-office financial operations.
Strong SEPA /Swift experience Prior experience within an Irish bank desirable Proven track record in leading and motivating operational teams.
Deep knowledge of regulatory requirements in the financial services sector.
Highly organised and detail-oriented with a strong control mindset.
Results-driven with a strong sense of accountability and ownership.
Able to translate strategic business goals into actionable team and individual targets.
Strong analytical and decision-making skills.
Collaborative mindset with the ability to work cross-functionally at a senior level.
Skills: Banking Operations Payments SEPA SWIFT Direct Debit Management