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Customer Support with French/Spanish/Italian/German/Polish, Dublin
Client: Cpl
Location: Dublin, Ireland
Job Category: Other
EU Work Permit Required: Yes
Job Reference: 02d7d232b7cd
Job Views: 110
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:
Customer Service Representative with French/Spanish/Italian/German/Polish
About Xenon Arc:
At Xenon Arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model. Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food ingredients providers. We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions.
Summary:
To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue, and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers, helping us better understand their needs and deliver a strong overall customer experience.
1. Act as the interface between customers and the business value chain partners to deliver exceptional service and drive profitability.
2. Provide solutions to customers while managing operational needs and collaborating closely with operational partners.
3. Execute the order entry process and manage the order fulfillment process for priority customers.
4. Maintain thorough knowledge of the businesses' products and service offerings.
5. Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
6. Maintain service levels according to business prioritization.
7. Strengthen customer intimacy by developing solid relationships and gathering market intelligence.
8. Attract potential customers by answering product and service questions.
9. Maintain customer records by updating account information.
10. Escalate queries and concerns as necessary.
11. Ensure customer satisfaction with products or services.
12. Recommend potential products or services to management by analyzing customer needs.
13. Prepare product or service reports by collecting and analyzing customer information.
14. Contribute to team effort by accomplishing related results as needed.
Basic Qualifications:
1. Completed Bachelor’s Degree or equivalent experience in a customer service role.
2. Strong team player; motivated and extremely customer-centric.
3. Analytical and problem-solving ability.
4. Strong verbal and written communication skills.
5. Experience in customer management.
6. Must speak TWO of the following languages at a fluent level: French/Spanish/Italian/German/Polish.
Preferred Qualifications:
1. Demonstrated ability to work effectively across internal and external organizations.
2. Experienced in the use of customer relationship management (CRM) software.
Preferred Level of Experience:
1-3 years of work experience in customer service or similar roles.
Location & Commitments:
Travel Required: Minimal (up to 10%)
Apply online or contact me for further information.
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