As our Inbound Customer Care Agent in our Contact Centre you will act as the first point of contact for our current and potential customers. You will provide first-hand support in relation to queries regarding incoming sales, account queries, issues and product questions via phone and email.
*Fluency in Swedish and English is a must for this role**
Benefits
1. Comprehensive training programme for all new hires
2. Career development opportunities
3. Employee Assistance Program
4. Staff discounts
5. Social Club
6. Flexible working options
7. Weekly payroll
8. Company Pension
Daily job responsibilities
9. Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
10. Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
11. Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved
12. Processing customer orders and providing expert advice on the company’s extensive products
What we need from you
13. Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given.
14. Strong desire in delivering the highest level of customer service and the drive to be successful to exceed targets and integrate into a team-based organization
15. You will maintain professionalism under pressure, ability to analyse a problem quickly and resolve it following procedures
16. Enjoy working in a team environment, working towards targets, and maintaining high levels of quality customer service
Benefits:
17. Company events
18. Employee assistance program
19. Employee discount
20. On-site parking
21. Relocation assistance
22. Work from home
Schedule:
23. 8 hour shift
24. Day shift
25. Monday to Friday
26. No weekends
Supplemental pay types:
27. Bonus pay
28. Performance bonus
Experience:
29. Customer service: 1 year (required)
National Pen’s personalized promotional products are created for and inspired by small businesses. With more than 50 years of experience and serving 23 countries worldwide, National Pen provides personalized marketing solutions that help businesses connect with their customers through a personal brand experience.
Learn more about us here