Time left to apply End Date: May 1, 2025 (13 days left to apply)
job requisition id R0071261
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At Centrica Business Solutions, we’re proud to partner with over 7,000 organisations globally – helping them to balance planet, with profit. We build, operate and maintain onsite, large-scale energy assets like Solar PV and Combined Heat and Power – to help businesses to save the planet and save money. We’re also transforming the UK’s energy landscape by partnering with landowners and developers to build a 900MW portfolio of new grid-scale solar farms and battery storage assets.
The Operations Manager is responsible for overseeing the operation and maintenance of power generation facilities (50-100MWe) for our customer within the Dublin region and surrounding counties.
This role requires a deep understanding of power generation equipment, field operations, and team management. The Operations Manager will ensure the successful execution of activities, to deliver excellent customer service, and drive operational efficiency. This individual will manage a team of field engineers, asset managers, subcontractors and technicians, collaborate with other departments, and be the key point of contact for customers and stakeholders in the region.
Key accountabilities include:
1. Lead, mentor, and manage an operations team of asset managers, field engineers, technicians, and other personnel to ensure successful deployment, maintenance, and troubleshooting of systems.
2. Ensure team members are trained and up to date on the latest technologies, best practices, safety protocols, and regulatory requirements.
3. Conduct performance reviews, provide coaching, and foster a collaborative environment to ensure the team operates efficiently and safely.
4. Manage staffing levels and resource allocation to ensure timely project execution and optimal coverage of regional needs.
Field Operations & Project Management
1. Oversee the day-to-day operations of technology installations, upgrades, maintenance, and repairs in the region.
2. Develop and implement regional operational strategies to effect effective operations across our activities to maximize asset performance and resource utilisation.
3. Work with project managers and engineers to ensure smooth execution of projects from commissioning through to ongoing maintenance and troubleshooting.
4. Ensure that field teams are equipped with the necessary tools, resources, and support to effectively carry out their duties.
Customer Relationship Management
1. Serve as the main point of contact for the customer, ensuring that their needs and expectations are met throughout the operations lifecycle.
2. Build and maintain strong, long-term relationships with key stakeholders, including facility managers, clients, contractors, and vendors.
3. Address any customer complaints or issues promptly, ensuring that they are resolved to the customer's satisfaction while maintaining a high level of service quality.
4. Provide ongoing technical support and advice to customers to ensure optimal performance of their power generation systems.
Health, Safety & Compliance
1. Ensure that all field operations are conducted in compliance with safety regulations, environmental standards, and industry best practices.
2. Conduct regular site visits and safety audits to ensure adherence to health, safety, and environmental standards.
3. Lead efforts to create and maintain a safety-first culture within the field team, ensuring that all staff are properly trained and equipped to handle safety risks.
4. Ensure compliance with local regulations related to our energy systems and field operations.
Performance Monitoring & Reporting
1. Monitor the performance of the relevant energy systems, using data and KPIs to track operational efficiency, reliability, and customer satisfaction.
2. Generate and deliver regular reports on area performance, including service delivery, maintenance activities, and contract statuses, to senior management.
3. Analyse service and system performance data to identify areas for improvement, including technical upgrades, system optimizations, and process improvements.
4. Ensure critical alarms are investigated with root cause analysis undertaken to improve reliability and performance.
Budgeting & Resource Management
1. Develop and manage budgets for the relevant field operations, ensuring cost-effectiveness while maintaining high levels of service quality.
2. Oversee the procurement and inventory of tools, parts, and equipment required for field operations, ensuring timely availability and cost control.
3. Manage and control expenses related to field operations, ensuring alignment with project budgets and operational targets.
4. Drive continuous improvement initiatives to increase operational efficiency, reduce costs, and enhance customer satisfaction.
Experience required
1. Extensive experience in field operations, project management, or technical services, with a focus on energy systems or power generation, preferably with experience in CHP, power generation and data centre systems.
2. Proven track record of managing field teams and successfully executing complex projects in a technical environment.
3. Experience working in a regional or multi-site management role, with a demonstrated ability to manage large, geographically dispersed teams.
Skills
1. Strong leadership and team management abilities, with experience in mentoring and developing technical staff.
2. An in-depth knowledge of energy systems, energy generation, and related technologies.
3. Excellent management skills, with experience in budgeting, resource allocation, and timeline management.
4. Proficient in using project management and maintenance management software (e.g., CMMS, SAP, etc.).
5. Strong problem-solving skills, with the ability to resolve complex technical issues in the field.
6. Excellent communication and interpersonal skills, with the ability to build relationships with clients, teams, and stakeholders.
Key attributes
1. Client-focused, with a commitment to delivering exceptional service and support.
2. Results-oriented, with the ability to meet or exceed project and performance targets.
3. Strong organizational skills, with the ability to manage multiple projects and priorities effectively.
4. Adaptable and flexible, with the ability to navigate a fast-paced, dynamic work environment.
5. Proactive in identifying areas for improvement and driving operational excellence.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
We are Centrica
We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you.
We’re powered by purpose
Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.
We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.
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