Responsibilities
:
1. Investor and Internal Support: Provideprehensive servicing for fund investors across EMEA and globally, utilizing email, phone, and query management systems. Support PIMCO's Account Managers and Business Development teams with account servicing, including account openings, trading assistance, and query resolution. Offer shareholder services support to internal clients such as Legal &pliance, Fund Accounting & Custody, and Product Development.
2. Operational andpliance Oversight: Oversee new account setups and maintain accuracy in PIMCO's CRM system. Manage Anti-Money Laundering processes and liaise withpliance teams and Fund transfer agent. Coordinate with external vendors and oversee the Fund's transfer agent and other service providers. Ensure operational support during the negotiation of distribution agreements and participate in fund events like launches and liquidations.
3. Process Improvement and Project Management: Continually enhance business processes within the shareholder servicing team. Lead project implementations, both locally and globally, and conduct ongoing reviews of internal procedures.
4. Team Leadership and Development: Manage and develop a team of shareholder servicing associates located in Dublin and London. Foster a team environment that encourages adaptability, problem-solving, and excellence in client service.
Candidate Profile
5. 5-10+ years of proven client servicing experience in Financial Services, ideally within a Fund Administrator shareholder services team or an Asset Management client service team.
6. Exceptional client relationship,munication, organizational, and analytical skills.
7. High attention to detail with a constant focus on quality and client service.
8. Ability to thrive in a fast-paced, international environment; adaptable and capable of multitasking under tight deadlines.
9. Knowledge of shareholder account registration including AML and KYC.
10. Proficiency in Microsoft Office; skills in database management and query execution are a plus.
11. Additional European language skills are desirable, particularly Italian.
Equal Employment Opportunity and Affirmative Action Statement
PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. Thepany also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
Applicants with Disabilities
PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable amodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an amodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
Job ID R104230