Job Title: Senior Manager - Customer Success Enablement Partner
About the Role
We are seeking a highly experienced Senior Manager to lead our Customer Success Enablement Partner (EP) team within our Global Training and Enablement (GTM Enablement) organization.
Key Responsibilities
* Lead a high-performing team of enablement partners supporting our Customer Success teams, including Upmarket Success, Scaled Success, and Support & Services.
* Set the global strategy for how enablement partners engage with stakeholders, defining swimlanes across roles within GTM enablement for efficient work and solid execution.
* Owning the relationship with senior executives across Customer Success to define global standards that cascade down to regional or pillar strategies.
* Ensure enablement efforts align with business needs, demonstrating ROI and desired business impact.
* Serve as GTME representative on the Customer Success senior leadership team and take a leading role in the Customer Success GTME Steering Committee, setting quarterly and annual enablement priorities.
Qualifications
* At least 3 years of experience in Customer Success is strongly preferred.
* At least 3 years of experience in Training or Enablement.
* At least 3 years of management experience, either in Customer Success or Enablement.
* Strong leadership skills with the ability to motivate and inspire team members to achieve their goals.
* Excellent communication skills with the ability to communicate complex ideas and concepts to stakeholders at all levels of the organization.
This role requires a collaborative leader who can drive results in a fast-paced, high-growth environment with rapidly changing priorities. If you have a passion for enabling success and growing careers, we encourage you to apply.